FAQs

To deposit in BJ88 Philippines, follow these steps:

• Click “Deposit,” then select “GCash” from the deposit methods. Choose your preferred GCash channel.
• Enter the amount you wish to deposit and click “Submit.”
• You will be redirected to GCash’s secure payment portal.
• Enter your GCash number. You will receive an SMS OTP (One-Time Password) to validate the transaction.
• Enter your passcode to authenticate the transaction.
• GCash may send another OTP to confirm the transaction. Simply enter the OTP to complete the process.

To withdraw from BJ88 Philippines, follow these steps:

• Log in to your BJ88 Philippines account and click on “Profile.”
• Select “Withdrawal.”
• Complete your account verification before proceeding with the withdrawal request.
• Choose your payment channel and enter the withdrawal amount.
• Provide your valid bank details.
• Click “Submit.” You will receive a notification confirming that your withdrawal request has been received and is being processed

Note: Ensure all your information is accurate. BJ88 Philippines is not liable for any missing funds due to incorrect information.
Complete your account verification before making a withdrawal.

Yes, BJ88 Philippines employs safe and sophisticated encryption techniques to protect every transaction conducted through the trusted payment channels of GCash and Maya, thereby establishing a secure environment wherein your sensitive financial data is comprehensively protected against unauthorized access or malicious exploitation and instilling confidence in the integrity and confidentiality of your online transactions.

The available payment channels on BJ88 Philippines are GCash and Maya. BJ88 Philippines typically does not charge additional fees for using GCash and Maya. The minimum deposit amount for Maya and GCash transactions is PHP100.00 only. Additionally, both GCash and Maya are secure platforms that use advanced encryption to protect your financial information. BJ88 Philippines also ensures the security of its payment channels.

These are the four (4) merchants available on GCash at BJ88 Philippines:

• GCash (GQ)
• GCash (E1)
• GCash (ESS)
• GCash (G)

To view all active promotions at BJ88 Philippines, please visit the official BJ88 Philippines website and navigate to the “Promotions” section. Here, you’ll find detailed information about ongoing promotions, including bonuses, discounts, and special offers.

To access promotions on the BJ88 Philippines website:

• Visit the official BJ88 Philippines website.
• Look for the “Promotions” tab in the navigation bar.
• Click the “Promotions” tab to view all current offers and bonuses.

If you’re experiencing difficulties receiving OTPs, you can follow these troubleshooting steps:

• Verify Phone Number: Ensure your phone number is fully verified on the platform.
• Restart: Try restarting the app or browser and your device.
• Update Operating System: Make sure that your app and device operating system are updated, as an outdated OS might cause compatibility issues.
• Network Signal: Ensure you have a strong network signal to receive OTPs.
• Clear Cache and Cookies: Clear your app cache and cookies in your phone’s settings, as this can help resolve glitches.
• SMS Inbox: Check your SMS inbox to ensure it’s not already full, which might prevent new messages, including OTPs, from coming through.
• SIM Card: Pull out and reinsert your SIM card, which can help restore factory settings.
• Alternative Number: If possible, try using a Globe number registered in your name.

If the troubleshooting steps do not resolve the OTP issue, you can proceed with manual phone verification.

This involves contacting customer support for manual verification of your phone number to receive the OTP. They will guide you through the verification process to ensure you can access the necessary services securely.

For further assistance or if you encounter any difficulties during the process, please reach out to the BJ88 Philippines platform’s customer support team. They will be happy to assist you in resolving the OTP issue promptly.

Here are the possible reasons:

• Multiple Account

  Your account may have been suspended due to violating the platform’s terms of service by creating and operating multiple accounts. This practice is prohibited to ensure fair play and maintain the integrity of the platform.
  
  
• Cross Betting 

  It refers to placing bets on both sides of a game or event to guarantee a win or minimize losses. This activity is against the platform’s rules and can result in account suspension due to unfair gaming practices.
  
  
• Unfinished ID Verification

  Your account may have been suspended because you failed to complete the required identity verification process. Identity verification is crucial for security and regulatory compliance purposes, and accounts that remain unverified may be temporarily suspended until the process is completed.
  
  
• Hold Account (Reported)

  A Hold (Reported) status indicates that your account has been flagged or reported for suspicious activity or violation of the platform’s terms of service. This could include reports of fraud, cheating, or other misconduct. Accounts with this status may be temporarily suspended pending further investigation.

No, inactive accounts cannot be recovered. If you have further questions or need assistance, please contact our customer support team.

Using a Customer Service Representative (CSR)
If your account is locked, you can reach out to our customer service team for assistance. They will guide you through the account recovery process, which may involve providing additional verification information to confirm your identity and unlock your account securely.

Reset Password via Email
If your account is locked, you may be able to initiate the account recovery process by resetting your password via email. Follow the instructions provided in the password reset email to regain access to your account securely.